SUPPORT

Support

Contents

For remote support please click on the below Splashtop logo below. This should automatically download a small program, once downloaded please click run from the download bar of your browser or select it from within the downloads folder on your computer. 

Follow the install through and then an On-Demand support window should appear with a 9 digit code. Please provide this your support technician.

support

Dedicated Helpdesk

Our dedicated I.T helpdesk ensures that customers are supported across a complete range of service and support issues. All technical enquires are tracked and monitored in our Microsoft Dynamics 365 system until they have been satisfactorily resolved. Routing all calls through our help desk ensures everything is managed centrally and case progression is provided with regular updates. Calls can be placed to the helpdesk by telephone, email or using our desktop app.

On-site IT Support Services

On-site I.T. Support is essential when you're running a large network that needs a quick response if problems appear. We provide on-site technical support when we can’t resolve technical issues using our remote control software.

Our engineers will visit your premises to fix failures quickly and efficiently, meaning you don't lose out on business. Support arrangements can include all on-site visits giving you an accurate budget figure for all your support costs. You can have peace of mind knowing that a professional technology consultant is always a phone call away.

Remote Support

We use a number of easy to deploy remote control software applications which allows our dedicated engineers to rapidly gain access to your systems. This allows our engineers to give assistance as if they are sat next to you. Remote access is used for administration of entire networks. We can add/remove users, set up emails, reset passwords, update machines, configure new software, provide virus protection and troubleshoot network issues.

Software and Hardware

Aston Berkeley has been providing customers with hardware and software support for more than 30 years. Our experienced and knowledgeable team understands that any downtime to a business is crucial.

Let us be your single point of contact for third party software and hardware, reducing your time of being held in telephone queues waiting for resolutions.

A range of contracts are available for clients with different requirements. We can help you stabilise your support costs with an all encompassing solution.

Hardware Support

Our hardware partners provide 24x7 support across the country with a 4 hour response. We support an extensive range of IT products. Equipment can be provided with extended warranties to increase speed of response and general coverage for overseas travel and accidental damage.

Let us do the organising for you!

Monitoring

Your support service includes the monitoring of key system elements. Backups are checked each day to ensure your system is adequately protected. We’re also notified of key feature alerts including power abnormalities and disk space issues.

Other monitoring services can be provided to cover:

  • CPU utilisation - We will make sure there is nothing running on your machines or servers. causing high CPU usage which can result is slow performance.
  • Memory usage - High memory usage causing slow performance.
  • Server Performance - Server monitoring optimises the performance and availability of all applications running on your systems while minimising service disruptions for your users.

We will ensure that your system is active, healthy and responding to requests appropriately.