Computer Telephony Integration (CTI)
CTI combines computers and telephones to enable direct access to your software applications and workflow
related information. A convenient Graphical User Interface (GUI) on the computer enables the activation of
features such as dialling, call answering, phone conferencing and call forwarding. It also allows for call-logging
and tasks such as database enquiries. CTI systems provide a greater range of features and functionality over
traditional phone sets and can reduce the total cost of ownership for your telephone system.
By linking CTI solutions to your business applications your employees will always be in a position to provide
competent and personalised answers to queries.
Benefits of CTI
Greater features & functionality - CTI systems provide more features and functionality over
traditional phone systems. The telephone becomes a computer allowing features to be added to meet a greater range
of needs.
Improved efficiency - By providing more information in a better-organised fashion CTI systems offer
greater call handling efficiency. Additionally tasks can be automated or initiated from the same computer in less
time.
Superior ergonomics - CTI systems generally use less desk space than the equivalent amount of traditional
telephony equipment required to provide the same level of service.
Reduced staff turnover - The greater efficiency, superior ergonomics and user appeal of the high
technology in CTI systems all contribute to reducing staff turnover.
Cost savings - The total cost of ownership of a CTI system is generally less on a feature-by-feature
basis than traditional phone systems.
Flexibility - As your environment or needs change, CTI systems are able to adapt in a more timely manner.
Also new applications can be added to, or integrated with, the CTI GUI console extending the functionality of the
system and the return on investment.
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CTI solutions provide greater functionality, improved efficiency and cost savings when compared to traditional telephony solutions.
Our services
Aston Berkeley has partnered with DeTeWe the leading supplier of communication and high-technology solutions to
provide you with the latest in CTI solutions. We are able to advise you on the selection of a suitable CTI system
and implement it swiftly and professionally.
Our services cover:
- System analysis
- System design
- Implementation
- Project management
- Customisation
- Integration with current applications e.g. Microsoft Outlook and Exchange
- Training
- On-going support
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